1. Click on the change settings button on the bottom right of your player
2. In the General Properties unselect the "Allow Docking" box.

I downloaded the player, but I have no sound:

1. Check to make sure you have a soundcard installed on your computer.
2. Check your speakers to make sure they are connected and
   turned on.
3. Make sure you are connected to the Internet.
4. Make sure the mute symbol is not showing on the sound button.
5. Raise the volume slider on your player until you can hear audio.
6. I am an AOL user and I downloaded the player; however, it
   says "OFF". How do I turn it on?  Click on the "Change Settings" button on the bottom right of your player. Go to the "Proxy" tab and check the box "Use Proxy". In the "Proxy Host" box type "ie3.proxy.aol.com".  In the "Proxy Port" box type "80", then click "Apply".  Go to the "General Properties" tab and make sure the box stating "Use TCP" is still checked.

My player is too large for my screen:

1. Right click on your desktop.
2. Select Properties. Click on the Settings button.
3. Choose the best screen size for your computer, then click OK.

When I click on the SurferNETWORK icon, it says "No TCP connection:"

1. Connect to your Internet Service Provider.
2. Once you are connected, double click on the SurferNETWORK icon.
3. Check your player settings and make sure that the proxy box
   is not checked.

What do the Dial-up and High Speed buttons mean:

1. These buttons refer to the rate that music and graphics are sent to your player.
2. If you have a 56k or 28.8k modem, select the Dial-up button for best results.
3. If you have an ISDN, Cable, DSL, or T1 connection, select the
   High Speed button.

Why does my sound keep cutting out:

1. You selected the high speed button but are connected at a lower rate. Select the dial-up button.
2. You are performing a task on your computer that requires a
   large amount of CPU processing. [Examples include: printing,
   saving large files, or downloading from the internet.]
3. Your local connection speed is slower than what is required to operate the player.

Sometimes my player goes blank with no colors or text:

1. This occurs if you have a shortage of system memory. Closing one or more applications usually solves this problem.
2. Check your system resources. Adding more RAM may improve the performance.

How do I update my player:

1. Click on the change settings button on the bottom right of your player. In the Updates tab change the number of days you would like to be reminded to update.

What should I do if my player window is outside of the player:

1. You need to change the font size on your desktop.
2. Right click on your desktop, select Properties.
3. Go into your Settings tab and click Advanced.
4. In the General tab change your font size to Small Fonts.
5. You will then need to restart your computer.

Having problems with a clicking sound when the banner changes?  You can disable that as follows:

1. Click the Windows START button, point to Settings, and then
   click Control Panel.
2. Double-click the Sounds (or Sounds and Multimedia) icon.
3. In the Windows Explorer area of the Sound Events list, click the Start Navigation event.
4. In the Name list, click (None).
5. Select OK.

I am a Netscape user and I cannot download the player:

1. You need to download the SurferNETWORK Player by using Microsoft's Internet Explorer. (Why? Because the Player makes use of some parts of the Internet Explorer.)
2. Start the Internet Explorer Browser.
3. Go to your favorite radio stations web site and click the
   "Listen Live" link.

I do NOT have Internet Explorer:

1. You need Internet Explorer on your PC but you DO NOT need to stop using Netscape.
2. CLICK HERE and follow the steps to download and install IE.
3. At the step that asks you if you want Internet Explorer to be
   your default browser, answer "No" if you want Netscape to
   continue as the browser you use for web surfing.
4. Once the Internet Explorer installation is completed, reboot
   your computer. You can now use Internet Explorer to download and install the SurferNETWORK player. (Note: while you may choose not to use IE, do not remove it because the SurferNETWORK player does use it).